Terms of Service

1. Accounts and workspaces

• You must be at least 18 and able to enter a binding contract. Marketa is for business use.
• Give accurate information and keep your login secure. You are responsible for everything done through your account and for the people you invite to your workspace, including the permissions you give them.
• Each business has its own workspace. Agencies may manage client workspaces they are authorised to manage; you confirm you have your client’s permission to do so.
• Tell us promptly if you think your account has been compromised.

2. The service

Marketa helps you plan, draft and schedule marketing content, generate creatives, publish to connected channels, answer customers through a website chatbot and WhatsApp, track leads and deals, plan advertising and analyse results. Some features run in a “sandbox” mode that simulates publishing, messaging or ad spend without contacting the outside platform; sandbox activity is clearly labelled and has no real-world effect.

Marketa is under active development. Features may change, be limited or be withdrawn, and we may add usage limits for each plan. We do not promise that any feature will be available at any time.

3. Free trial, plans and payment

• New workspaces start on the free Starter plan. A workspace may try a paid plan once for 14 days without entering a card. If you do not subscribe before the trial ends, the workspace returns to Starter; your data is kept but paid limits and features stop.
• Paid plans, their prices and their limits are shown on the Billing page in the app. Subscriptions renew automatically each billing period until cancelled. Payments are processed by Stripe; we never see or store your full card details.
• You can cancel at any time from the Billing page. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• Fees are charged in advance and, except where the law requires otherwise or we agree in writing, are not refundable for a period already started. Prices and taxes are as shown at checkout; we may change prices for future periods with reasonable notice.
• If a payment fails we may mark the subscription past due, ask you to update your payment method, and, if it is not resolved, move the workspace to the Starter plan.

4. AI-generated content

Marketa uses artificial intelligence to draft text, plans, replies and images. AI output can be wrong, incomplete, out of date, or similar to other content, and it is not professional advice. You are responsible for reviewing anything before it is published, sent or paid for. Marketa provides approval steps and guardrails, but they do not remove your responsibility for what your business publishes or sends, or for compliance with advertising, consumer-protection, intellectual-property and data-protection laws that apply to you.

We do not guarantee any business result, such as leads, sales, reach or return on spend.

5. Your content and your customers’ data

• You keep ownership of the content and data you put into Marketa (“Your Content”), including business information, uploads, leads, conversations and what you create with the service. You give us a limited licence to host, process and display Your Content only to provide and secure the service.
• For personal data about your own customers, leads and website visitors, you decide why and how it is used; you are responsible for having a lawful basis and any consents or notices required, and we process it on your instructions as described in the Privacy Policy.
• You must have the right to send messages to the people you contact. For WhatsApp in particular, only message people who have agreed to hear from you and follow the platform’s opt-in and template rules. Marketa records opt-outs and blocks free-form replies outside the allowed window, but these are safeguards, not a substitute for your own compliance.
• You may ask us to export or delete Your Content by contacting us at [contact email not set].

6. Third-party platforms

Marketa can connect to services such as Meta (Facebook, Instagram, WhatsApp), LinkedIn, TikTok, Google and payment and email providers. Those services are run by others, under their own terms and policies, which you must follow. We are not affiliated with them and are not responsible for their availability, changes, approvals, rejections or account actions. Advertising spend is paid to the advertising platform, not to us; you are responsible for the budgets you set and approve.

7. Acceptable use

You agree not to use Marketa to:

• break the law or infringe anyone’s rights, including intellectual-property and privacy rights;
• send spam or unsolicited messages, or contact people who have not agreed to be contacted;
• publish false, misleading, defamatory, hateful or unlawful content, or promote goods and services that are illegal or prohibited by the platforms you publish to;
• try to access other workspaces or data, probe or disrupt the service, or bypass usage limits, guardrails or security controls;
• scrape or copy the service, or resell it, except where an agency plan allows you to manage clients’ workspaces;
• upload malware, or use the service to attack others.

8. Our intellectual property

Marketa, its software, design and documentation belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while your account is active. If you send us feedback, we may use it without obligation to you.

9. Availability and support

We aim to keep Marketa available but do not guarantee uninterrupted or error-free service, especially while it is in development. We may perform maintenance or make changes at any time. Support is provided by email at [contact email not set] on a reasonable-efforts basis unless your plan says otherwise.

10. Suspension and termination

You can stop using Marketa and cancel at any time. We may suspend or end your access, immediately if necessary, if you break these Terms, put the service or others at risk, fail to pay, or if the law requires. On termination your right to use the service ends. Contact us to request an export or deletion of Your Content; we may keep information we are required by law to keep, and backups are removed on their normal cycle.

11. Disclaimers

To the fullest extent the law allows, Marketa is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy of AI output, and non-infringement.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profit, revenue, data or goodwill. Our total liability arising out of or relating to Marketa is limited to the fees you paid us in the twelve months before the event giving rise to the claim (or, if you have paid nothing, an amount of USD 100). Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and compensate us against claims, losses and costs arising from Your Content, your use of the service in breach of these Terms, or your breach of law or of a third party’s rights.

14. Changes to these Terms

We may update these Terms. If a change is material we will tell you by email or in the app before it takes effect. If you keep using Marketa after the change takes effect you accept the updated Terms; if you do not agree, you should stop using the service and cancel.

15. Governing law and disputes

These Terms are governed by the laws of the State of Qatar. The courts of the State of Qatar have exclusive jurisdiction over any dispute arising from them, unless mandatory law gives you the right to bring a claim elsewhere. Please contact us first so we can try to resolve the issue informally.

16. Contact

Questions about these Terms: [contact email not set].